Kindness is a state of mind.
This page describes the policies concerning ordering a commissioned painting and requesting holds for artwork as well as pertinent shipping and returns policies.
To order a custom painting or other artwork commission, contact me at firstname.lastname@example.org. There, we can discuss subject matter, materials, size, cost, and other parameters.
Payment is made in two parts. The first 50% of the project is due before commencement and this portion is non-refundable. The second portion of payment is due before shipping or delivery of the completed work. The second 50% is refundable if the artwork is returned (shipping at client's expense) within 21 days of the client receiving the artwork.
The client will receive invoices for payment via email or payments may be made in person at the studio.
I will communicate via email with clients as projects progress for input. By commissioning an art piece, the client agrees that the artwork will be completed in the artist's established style and level of expertise.
Commissions take normally between 30 and 45 days to complete not including drying time. Note that oil paintings may take 10-21 days before dry enough to ship. Works that may take longer will be discussed in advance with the client.
I reserve the right to decline any commission request that is distasteful, or promotes discriminatory ideals or images.
Absent an exchange of payment, artworks are generally NOT held pending sale, and are sold on a first come, first pay, first serve basis.
Jim Russell Art does not have a layaway program.
Clients who have elected to pick up a purchased artwork at the studio have 90 days to pick up upon prior arrangement with me. Failure to pick up within 90 days of purchase will result in a refund less a holding fee of 25% of the purchase price.
Clients who have elected to pick up a purchased artwork may cancel prior to pick up if the cancellation is made with 14 days of purchase. A full refund will be granted less a cancellation fee of 10% of the purchase price.
I will endeavor to ship a purchased item within 10 days from purchase. In the event I am unable to ship an item within 21 days from payment received, I will refund the entire amount to the client, unless the client wishes to extend the shipping time, for an agreed upon duration.
If the client is not completely satisfied with a received artwork, send it back to me for a full refund within 21 days of receipt. Return shipping is at client's expense. Items damaged by client after receipt of an undamaged product or later than 21 days after receipt are not eligible for returns.
Client requests shipping at their own risk. Items damaged, lost, or stolen while in the custody of a mail carrier or parcel service are the responsibility of the shipping service.